私隱政策

HKAIWEB LTD（「我們」）是在英格蘭及威爾斯註冊的私人有限公司（公司編號 17344025），並是本政策所述個人資料的資料控制者。本政策適用於 hkaiweb.com、一般項目查詢及我們提供的軟件開發服務；個別產品可另有更具體的私隱政策。

我們收集的資料

當你以電郵聯絡、要求報價或成為客戶時，我們可能處理你的姓名、電郵、公司、項目需求、合約與付款資料，以及你選擇提供的附件或訊息。網站亦會處理維持安全及偵錯所需的基本伺服器記錄，例如 IP 地址、裝置、瀏覽器及錯誤資料。

用途及法律依據

我們會為回覆查詢、按你的要求準備報價、履行合約、提供支援、保障網站與服務、保存會計或法律記錄，以及遵守法定責任而處理資料。法律依據視情況包括訂立或履行合約、合法利益、法律責任及你明確給予的同意。

服務供應商及國際傳輸

我們會在必要範圍使用託管、網絡安全、電郵、付款及專業服務供應商。部分供應商可能在英國以外處理資料；適用時，我們會採用合約保障或其他合法傳輸機制。除非法律要求或完成服務所需，我們不會出售個人資料或向無關第三方披露。

保存期限

未成為客戶的查詢資料只會保留至處理完查詢及合理跟進為止。客戶、合約、發票及項目記錄會按履約、會計、爭議及法律需要保存。當資料不再需要，我們會刪除、匿名化或安全封存。

你的權利

按適用資料保障法，你可要求查閱、更正、刪除、限制或反對處理，並可在適用情況要求資料可攜或撤回同意。你亦可向英國 Information Commissioner's Office（ICO）投訴。詳情請參閱 ico.org.uk。

聯絡我們

私隱查詢或資料權利請求可電郵 [email protected]。我們可能要求核實身份，並會按適用法律處理請求。

Privacy Policy

HKAIWEB LTD (“we”, “us”) is a private limited company registered in England and Wales under company number 17344025 and is the controller responsible for the personal data described in this policy. This policy applies to hkaiweb.com, general project enquiries and our software-development services. A specific product may publish an additional product privacy policy.

Information we collect

When you contact us, request a quotation or become a customer, we may process your name, email address, organisation, project requirements, contract and payment records, and any attachments or messages you choose to provide. Basic server logs, such as IP address, device, browser and error information, may also be processed for security and troubleshooting.

Purposes and lawful bases

We process information to respond to enquiries, take steps at your request before entering a contract, perform contracts, provide support, secure our website and services, keep accounting or legal records, and comply with legal obligations. Depending on the circumstances, our lawful bases are contract, legitimate interests, legal obligation or consent.

Service providers and international transfers

We use hosting, network-security, email, payment and professional-service providers only where necessary. Some providers may process data outside the United Kingdom; where required, we use contractual safeguards or another lawful transfer mechanism. We do not sell personal data or disclose it to unrelated third parties except where required by law or necessary to provide the agreed service.

Retention

Enquiry data is retained only for as long as needed to respond and follow up reasonably. Customer, contract, invoice and project records are retained as needed for performance, accounting, disputes and legal obligations. When information is no longer required, we delete, anonymise or securely archive it.

Your rights

Subject to applicable data-protection law, you may request access, correction, erasure, restriction or objection, and where applicable data portability or withdrawal of consent. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Contact us

Send privacy questions or rights requests to [email protected]. We may verify your identity before responding.