退款及取消政策

本政策說明 HKAIWEB LTD 的數碼服務、軟件開發項目及由我們直接收取的訂閱費用如何取消及申請退款。個別產品或書面合約如有更具體條款，該等條款會與本政策一併適用，但不會減少法律不能排除的權利。

數碼交付

我們提供數碼服務及交付物，不運送實體貨品。交付方式、里程碑、帳戶開通或存取時間會在報價、訂單、產品頁或付款頁列明。

軟件開發項目

如在工作開始前取消，已收款項一般可退回，但會扣除已獲客戶同意而產生且不能追回的第三方成本。工作開始後，客戶須支付取消前已完成的工作、已承諾的合理成本及合約列明的取消費；未使用而毋須支付的預付款餘額會按書面項目條款退回。

訂閱取消

如產品提供自動續期訂閱，你可在下一個續期日之前透過產品內的帳戶或付款入口取消。除非產品頁另有說明，取消於當期已付費週期結束時生效，期間仍可使用已付費功能。取消不會自動退回已開始的計費週期。

退款情況

我們會按適用法律及個別情況考慮退款，包括重複或錯誤扣款、我們未能提供已付款的主要服務，或書面合約／產品政策列明可退款的情況。對已按約提供的服務、已使用的訂閱期間、改變主意或客戶未使用服務，除非法律或書面條款要求，一般不會退款。

如何提出申請

請電郵 [email protected]，提供姓名、帳戶電郵、發票或付款日期、付款金額及申請原因。切勿以電郵傳送完整卡號。退款會退回原付款方式；我們目標在五個工作天內確認申請，獲批退款一般在五至十個工作天內發出，實際入帳時間由銀行或付款服務商決定。

法定權利

本政策不限制英國或其他適用法律下不能被排除的消費者權利。如法律提供取消期、按比例收費或其他補救，相關法定規則優先適用。

Refund and Cancellation Policy

This policy explains cancellation and refund handling for digital services, software-development projects and subscription fees collected directly by HKAIWEB LTD. A product-specific policy or written contract may also apply and will not reduce rights that cannot lawfully be excluded.

Digital delivery

We provide digital services and deliverables; no physical goods are shipped. The delivery method, milestones, account activation or access timing will be stated in the quotation, order, product page or checkout.

Software-development projects

If a project is cancelled before work begins, amounts paid are generally refundable less any customer-approved, non-recoverable third-party cost. After work begins, the customer must pay for work completed before cancellation, reasonable committed costs and any cancellation fee in the written contract. Any unused prepayment not otherwise payable will be returned in accordance with the project terms.

Subscription cancellation

Where a product has an automatically renewing subscription, you may cancel through the product's account or billing portal before the next renewal date. Unless the product page says otherwise, cancellation takes effect at the end of the paid billing period and access continues until then. Cancellation does not automatically refund a billing period that has already started.

Refund eligibility

We consider refunds where required by law and in cases such as a duplicate or incorrect charge, our failure to provide the material service purchased, or a refundable event stated in a written contract or product policy. Services already supplied as agreed, used subscription periods, change of mind or failure to use an available service are generally non-refundable unless the law or written terms require otherwise.

How to request a refund

Email [email protected] with your name, account email, invoice or payment date, amount and reason. Do not send a full card number by email. Refunds are returned to the original payment method. We aim to acknowledge a request within five business days; an approved refund is normally issued within five to ten business days, while the final posting time depends on the bank or payment provider.

Statutory rights

This policy does not limit consumer rights that cannot be excluded under UK or other applicable law. Where the law provides a cancellation period, proportionate charge or another remedy, the statutory rule prevails.